Welcome to our store

Shipping Policy

Our goal is to ensure a simple and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING AREA

Countries: We currently ship to Switzerland.

Future expansion: We are considering expanding to other shipping areas.

SHIPPING COSTS

Within Switzerland: Free shipping on all orders.

No hidden fees: All fees are clearly stated at the time of payment.

ORDER PROCESSING TIME

Processing time: Orders are processed within 1-3 business days, Monday through Friday.

Order deadline:

Time 17:00 (GMT+01.00) Central European Standard Time

Weekend Orders: Orders placed over the weekend will be processed the next business day.

TRANSITION

Estimated delivery time: 1-7 business days.

Working days: Shipments take place from Monday to Saturday.

Please note: Delivery times are approximate and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

Reliable courier services: We ship via DHL and FedEx.

Insured Shipping: All shipments are insured. Please contact our customer service in case of loss or damage during transit.

Eco-friendly packaging: We are committed to using sustainable packaging materials to minimize our environmental impact.

TRACKING INSTRUCTIONS

Tracking Information: After your purchase, you will receive an email with tracking information, including the courier's name and tracking number.

Track your order: You can track your order via our website. Simply enter the tracking number into our tracking portal to see the status of your order.

Do you have any questions? Our support team is here for you if you have any questions about tracking your order.

MISSING ITEMS PROCEDURE

Reporting missing items: Contact our customer service team at support@farmfreshsenses.com. We will resolve the issue immediately by sending a replacement item or offering a refund.

Customer support

  • Store name: Fresh Farm Senses
  • Address: Rennweg 57, 8001 Zürich, Switzerland
  • Email : support@farmfreshsenses.com
  • Phone number: +41782344918